Complaints about Training Connect
Use our contact form and select “A complaint” for concerns about website content, marketing, referral handling or accessibility. Explain what happened, the outcome you seek and any relevant page or enquiry date. Do not include sensitive documents in the first message.
Training Connect will acknowledge and review the matter, correct verified website errors where appropriate and explain any next step.
Complaints about training or the RTO
Enrolment, learner support, training, assessment, certification, fees and refunds are managed by the named RTO. The current listed provider is Confidence Training Pty Ltd, RTO 46496 .
Ask the RTO for its complaints and appeals process. Training Connect can help identify the correct organisation and, with your consent, pass on a referral-related concern, but it cannot determine an RTO’s training or assessment complaint.
Privacy complaints
Raise a privacy concern through our contact page. Our privacy policy explains access, correction and external complaint options.